AdminCacoo Support (Admin, cacoo)

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  1. 68 votes
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      5 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
      AdminCacoo Support (Admin, cacoo) commented  · 

      Hello all,

      Here is the official listing of Cacoo on the Atlassian Marketplace: https://marketplace.atlassian.com/plugins/com.cacoo.plugin.CacooConfluencePlugin/server/overview.Thank you!

    • 1 vote
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        1 comment  ·  General-ja  ·  Flag idea as inappropriate…  ·  Admin →
        AdminCacoo Support (Admin, cacoo) commented  · 

        ご不便をおかけして申し訳ございません。

        アカウントのご利用状況を確認いたしますのでお手数ですが Cacoo アカウントのメールアドレスを support@cacoo.com までお知らせくださいますようお願いいたします。

        補足となりますが、ごみ箱内の図もシート数がカウントされます。
        ごみ箱に図がある場合は「ごみ箱を空にする」をお試しください。

      • 1 vote
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          1 comment  ·  General-ja  ·  Flag idea as inappropriate…  ·  Admin →
          AdminCacoo Support (Admin, cacoo) commented  · 

          プログラムのインストール時にエラーが発生するとのこと、ご迷惑をおかけして申し訳ございません。

          古い Cacoo 忍者がインストールされている場合、正しくインストールできない場合がございますので、お手数をおかけいたしますが、すでに Cacoo 忍者がインストールされていないかをご確認いただき、インストールされているようでしたらアンインストール後、OS を再起動して、以下よりダウンロードいただいた Cacoo 忍者のインストーラの実行をお試しください。

          [ Cacoo 忍者 ]
          https://cacoo.com/lang/ja/extension

          [ FAQ: Cacoo 忍者がインストールできません。 ]
          https://support.cacoo.com/hc/ja/articles/228230827

          上記でも解決しない場合は、お手数ですがご利用の OS とブラウザのバージョンを support@cacoo.com までご連絡ください。

          どうぞよろしくお願いいたします。

        • 2 votes
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            0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
            AdminCacoo Support (Admin, cacoo) supported this idea  · 
          • 1 vote
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              2 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

              Hi, we are sorry for the inconvenience. Would you please try to open your diagram and save it again? If the problem still persists, please email us the diagram URL at , and we will have a check.

              Thank you.

              AdminCacoo Support (Admin, cacoo) commented  · 

              Hi Antonella, thanks for your response.
              We couldn't reproduce the problem.
              Usually the saving problem is related with the network condition. When you come across the same problem next time, please check the network to see if it's in good condition.
              If the network is good, please try to open the same diagram on another tab/window. Then save the newly opened diagram if the its contents are updated.

              If the problem still persists, kindly send the diagram URL to Cacoo support team at <support@cacoo.com>.

              Thank you.

            • 1 vote
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                2 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
                AdminCacoo Support (Admin, cacoo) commented  · 

                Hi, thank you very much for your reporting the issue. We will improve our service.

              • 1 vote
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                  2 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
                  AdminCacoo Support (Admin, cacoo) commented  · 

                  Okay, thank you.

                • 1 vote
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                    4 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
                    AdminCacoo Support (Admin, cacoo) commented  · 

                    Hi Nikita, thanks for the updates.
                    If you press 'Login with Google' from: https://cacoo.com/signin but it doesn't work, when you have time, please remove other Google accounts from your browser, and see if the openID login works.

                    Thank you.

                    AdminCacoo Support (Admin, cacoo) commented  · 

                    Hi Nikita, we are sorry for the inconvenience.

                    Please try to sign in again by pressing 'Login with Google' from: https://cacoo.com/signin

                    If the problem still persists, please set a password for your account via: https://cacoo.com/reminder/reissue
                    then sign in by entering your email address and password.

                    Thank you.

                  • 1 vote
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                      2 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
                      AdminCacoo Support (Admin, cacoo) commented  · 

                      Hi, the issue is caused by the restriction of current Cacoo specifications. We want to fix this issue but it won't be realised in the near future, unfortunately.

                      We are very sorry.

                    • 3 votes
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                        3 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

                        Hi, would you please tell us more details of ‘buggy’? send us the diagram URL and screenshots showing the issue are much appreciated.
                        Please reply us at .

                        Thank you.

                        AdminCacoo Support (Admin, cacoo) commented  · 

                        Hi, thank you so much for your waiting. We have fixed the issue.

                        AdminCacoo Support (Admin, cacoo) commented  · 

                        Hi, thank you very much for the detailed information. We are investigating the issue and will get back to you once there is any update.

                      • 1 vote
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                          2 comments  ·  General-tw  ·  Flag idea as inappropriate…  ·  Admin →

                          Hi, we are sorry for the inconvenience. Would you please try the ‘Empty the Recycle Bin’ function again? If the problem still persists, kindly let us know.
                          Thank you!

                          AdminCacoo Support (Admin, cacoo) commented  · 

                          Hi Riana, it seems there is no diagram in the Recycle Bin of your account. Is the problem resolved?
                          Or if you meant another account, please send its registered email address to <support@cacoo.com>, and we will have a check.
                          Thank you.

                        • 6 votes
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                            2 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

                            Thank you for your idea. We’ll consider it.

                            For the time being, you can copy all (Ctrl + A and Ctrl +C) and paste to a new sheet on a different diagram. Also, you can export to SVG format and import on the destination diagram, too.

                            AdminCacoo Support (Admin, cacoo) commented  · 

                            Hi Nam, did you copy and paste a sheet between 2 diagrams on the same browser?
                            If no, please copy and past on the same browser.
                            If you are on the same browser, but the problem still persists, please try the methods on blog below to fix the problem.
                            Ref: http://blog.cacoo.com/2013/09/11/troubleshooting-copy-paste/

                            If you are a free plan user, you can use the SVG export format for free up to 3 times.

                            Thank you.

                          • 8 votes
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                              4 comments  ·  General-tw  ·  Flag idea as inappropriate…  ·  Admin →

                              HI Miao-Hua Shih:
                              很抱歉,我們目前沒有提供刪除已下載快取圖案的功能。 不過,我們的研發團隊正在考慮新增這項功能,還請您敬請期待。
                              如果您欲使用“常用快取圖案"的功能,您可以嘗試點擊快取圖案的種類名稱區域,以顯示最近使用過的快取圖案種類,
                              您就可以選擇經常使用的快取圖案!請參閱:http://blog.cacoo.com/2011/08/19/how-to-handle-stencil-panel/ 以獲得更多有關使用快取圖案圖庫的小技巧。

                              另一種方式,您可以建立一組您最喜愛的快取圖案,不過可能需要一些時間。請在每張sheet上放置一個快取圖案,並將其儲存為快取圖案。
                              希望以上資訊對您有所幫助。

                              AdminCacoo Support (Admin, cacoo) commented  · 

                              Hi Miles:

                              謝謝您喜歡我們的服務平台。
                              目前我們尚未提供“整理”快取圖案的功能,但我們正在考慮增加這項功能,讓用戶可以設定或整理他們的快取圖案功能。

                              現階段,您可以參考上述的小技巧來管理您的快取圖案。

                            • 198 votes
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                                8 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
                                AdminCacoo Support (Admin, cacoo) commented  · 

                                Hi Hasan,

                                You can use Ctrl + S to save your diagram. For other shortcuts, please check Help from the toolbar.

                                It's better to save your diagram before you leave the editing page because it'll load faster when you open it next time, and the preview on the diagram detail page will be updated.

                                AdminCacoo Support (Admin, cacoo) commented  · 

                                Each operations on the Editor are automatically saved.

                                As long as you don't click "No" when you click the blue x button on the upper right corner and are asked "Diagram has been modified. Do you want to save the changes?", you' should be able to see the latest diagram when you reopen the Editor.

                              • 2 votes
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                                  2 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

                                  The dialog boxes such as the one that appears when you click x button on the upper top of the editing page to close it is keyboard supported. Please specify which dialog boxes you find not keyboard supported.

                                  AdminCacoo Support (Admin, cacoo) commented  · 

                                  Hi Maurice,

                                  Thank you for your reply. We'll consider more intense keyboard support for dialog boxes.

                                • 73 votes
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                                    10 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
                                    AdminCacoo Support (Admin, cacoo) commented  · 

                                    We are sorry for the inconvenience.

                                    Offline mode is to use Cacoo when the network is unstable, and have the changes synced when connection is regained. However, on certain environments, Cacoo seems to have difficulty to go back to online, and we are working to improve it. Please work on the stable cabled network rather than Wifi if available.

                                    While your network is connected, Cacoo saves all of your changes. If Cacoo becomes offline and not getting back to online, please stop editing and close and re-open the editing screen. Your operations until you became offline are supposed to be there.

                                    If you have worked on the diagram without noticing that you were offline, please open another editing canvas in a new tab/window and copy the changes and paste them on the diagram in the new tab.

                                    Please make sure to save your diagram frequently, too (shortcut for Save is Ctrl + S). Your preview will look as the status when you saved last time. Also, it takes more time to load if you don't close diagrams properly.

                                    AdminCacoo Support (Admin, cacoo) commented  · 

                                    We are sorry for the inconvenience.

                                    If Cacoo becomes offline and not getting back to online, please stop editing and open the editing page on the different window or tab.

                                    Your operations until you became offline are supposed to be there.

                                    If you've modified a lot while you were offline, please copy the modified parts from the original page and paste on the new editing page.

                                    We'll keep investigating what's causing this issue.

                                    Please use Cacoo on the stable network connection to prevent the network being disconnected.

                                    If you have issue saving a specific diagram only, please send the URL of the diagram to Cacoo Support, support@cacoo.com.

                                    AdminCacoo Support (Admin, cacoo) commented  · 

                                    Hi Tom,

                                    Thank you for your response.

                                    We are sorry but we are still working on to fix this issue.

                                    Can you please let us know the versions of OS and web browsers of yours and your coworkers?

                                    It could take time but you can copy and paste between Cacoo sheets. Please open the new editing window/tab and copy what you've modified and couldn't be saved because it's disconnected and past to the new editing canvas.

                                    Also, please let us know if you get signed out from Cacoo as well.

                                    Thanks for your time.

                                    AdminCacoo Support (Admin, cacoo) commented  · 

                                    We are sorry for the inconvenience.

                                    If Cacoo becomes offline and not getting back to online, please stop
                                    editing and open the editing page on the different window or tab.

                                    Your operations until you became offline are supposed to be there.

                                    If you've modified a lot while you were offline, please copy the modified parts from the original page and paste on the new editing page.

                                    We'll keep investigating what's causing this issue.

                                    Please use Cacoo on the stable network connection to prevent the network being disconnected.

                                  • 31 votes
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                                      13 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

                                      While your network is connected, Cacoo saves all of your operations.
                                      When your network connection is unstable and becomes offline, it is supposed to go back to online when Cacoo detects network connection, and send operations you made while you were offline.

                                      However, on certain environments, Cacoo seems to have difficulty to go back to online, and we are currently working to improve it. Meanwhile, please try to use Cacoo on other web browser if possible.

                                      Also, if Cacoo becomes offline and not getting back to online, please stop editing, close and re-open the editing screen. Your operations until you became offline are supposed to be there.

                                      If you have worked on the diagram without noticing that you were offline, please open another editing canvas in a new tab/window and copy the changes and paste them on the diagram in the new tab. Please make sure to save your diagram…

                                      AdminCacoo Support (Admin, cacoo) commented  · 

                                      Hi CJ,

                                      We are sorry for the inconvenience.

                                      While your network is connected, Cacoo saves all of your changes on the server. If Cacoo was not offline, please reopen the editing page. All modifications should be there.

                                      Please make sure to save your diagram frequently (shortcut for Save is Ctrl + S) to avoid losing your works.

                                      AdminCacoo Support (Admin, cacoo) commented  · 

                                      We are sorry for the inconvenience.

                                      Please let us know what versions of OS and web browser you use. Also, please check if it happens on a certain diagram or all diagrams.

                                      Thank you for your time.

                                    • 22 votes
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                                        1 comment  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
                                        AdminCacoo Support (Admin, cacoo) commented  · 

                                        Thank you for your request.

                                        We'll consider a better zooming.

                                      • 192 votes
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                                          planned  ·  17 comments  ·  General-ja  ·  Flag idea as inappropriate…  ·  Admin →
                                          AdminCacoo Support (Admin, cacoo) commented  · 

                                          じゃんご様

                                          ご不便をおかけして申し訳ございません。

                                          ネットワーク接続が戻ったときにオンラインに自動的に戻るはずなのですが、特定の環境でご利用の場合、オンラインに戻らないことがあるようです。

                                          恐れ入りますが、右下にオフラインになったときにメッセージが表示されます。オフラインになる前までの編集は再度編集画面を開いていただくと復元します。

                                          オフラインになってメッセージに気づかず作業を続けられていたときは、別のウィンドウかタブで同じ図の編集画面を開いていただき、編集された部分を元の画面から新しい画面にコピー&ペーストしていただくなどのご対応をお願いします。

                                          自動的にオンラインに戻らない問題につきましては引き続き調査、対応をしていきますので今しばらくお待ちいただけますようお願いします。

                                        • 3 votes
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                                            under review  ·  1 comment  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
                                            AdminCacoo Support (Admin, cacoo) commented  · 

                                            Sounds very interesting!! We are consider your gallery idea. Thank you for the suggestion.

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