Jenny XuanAdminJenny Xuan (Admin, cacoo)

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      2 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

      Hi, it seems your browser (Chrome 22.0.1229.79) is a bit old. Please update it to the latest version, then try to export your diagram again.

      If the problem still persists, please tell us more details of the issue.
      E.g.
      The URL of your diagram?
      Did you export the diagram from the editor or the View diagram page?
      After choosing ‘PNG’, did you see options ‘Save on local PC’ and ‘Save on Google Drive’?
      Which option did you select? etc

      For privacy concern, please send the information to us at .

      Thank you.

      Jenny XuanAdminJenny Xuan (Admin, cacoo) commented  · 

      >HI i m trying to export my daigrams is not exporting in png format in free version.Please help ?
      I am sorry but I don't understand your inquiry well. Would you please describe it a bit more?

      If you are under the free plan, you are able to export your diagrams in PNG only.

      Thank you.

    • 0 votes
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        1 comment  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

        Hi, you can tailor the sheet size by clicking on ‘Property’ on the toolbar of editor, and choosing a preset sheet size or entering your desired size, then pressing ‘Update Setting’ on the Diagram Property panel.

        If you didn’t mean the sheet size, would you please provide more details of the problem on the ultrawide monitor?

        Thank you.

        Jenny XuanAdminJenny Xuan (Admin, cacoo) commented  · 

        Hi, would you please send me a screenshot to show the stretched and distorted items on the editing screen (including the whole browser window / desktop )?
        Please check the zoom level of your browser. Is it zero?

        Please send those information to me via email at <support@cacoo.com> .

        Thank you so much.

      • 1 vote
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          2 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
          Jenny XuanAdminJenny Xuan (Admin, cacoo) commented  · 

          Hi, we will make an announcement here.

          As for the price model you suggested, it's a bit difficult to implement. But we will see if many users have the same need.

          Thank you!

        • 1 vote
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            2 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

            Hi, we are sorry that Cacoo doesn’t support Arabic.
            As we don’t know Arabic, would you please tell us what the the expected result looks like? Or if you use bigger text size, the problem would be mitigated?

            Thank you.

            Jenny XuanAdminJenny Xuan (Admin, cacoo) commented  · 

            Hello, thank you for your information.
            We have tried our best but we are not sure about the cause of the problem. We are sorry about this.

            One possible situation is that the previous version of Chrome (on Windows) that couldn't apply anti-aliasing on texts, which might have caused bad text rendering.
            If you are using Chrome on Windows, please try to update Chrome to the newest version.

            If you enter other languages, like English, does the same issue happen too?

          • 1 vote
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              2 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

              Hi, if you want to press a shortcut and go to the Preview mode when you are on the editor, we will consider it.
              Or did you mean the “Only view image” feature (On diagram detail page click ‘Diagram Action’ > ‘Only view image’ )?

              Thank you.

              Jenny XuanAdminJenny Xuan (Admin, cacoo) commented  · 

              Okay, noted with thanks.

            • 6 votes
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                3 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

                The connector that “cross without intersecting have a little arch at the crossover point” is not available but we’ll consider to add it.

                Thank you for your feedback.

                Jenny XuanAdminJenny Xuan (Admin, cacoo) commented  · 

                We are very sorry that this feature is not available yet, as it seems there are not many users voting for it.

              • 1 vote
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                  2 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

                  30/6/2016 update:
                  We have investigated the problem and fixed it.
                  Thank you.

                  27/6/2016: Hi, we are sorry for the inconvenience.
                  Would you please try again?
                  If the problem still persists, please email the diagram URL to us at , and we will have a check.

                  Thank you.

                  Jenny XuanAdminJenny Xuan (Admin, cacoo) commented  · 

                  Hi, did you mean the network of User A was disconnected temporarily/ intermittent? If so, we will investigate this problem.
                  Thank you.

                • 3 votes
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                    2 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

                    Hi Ehurehur, we are sorry that the background sheets are not shown in the full screen view and exported file.
                    If you want to see the background sheet, please make a copy of it, by opening your diagram and right clicking on the background sheet tab, and choosing “Copy sheet” from the menu.

                    Thank you.

                    Jenny XuanAdminJenny Xuan (Admin, cacoo) commented  · 

                    Hi Sylvain, when you edit the background sheet and save the operations, the background of other sheets will be updated automatically.

                    However, the copied background sheet won't be updated automatically. Please delete the old one and make a new copy sheet.

                    Thank you.

                  • 1 vote
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                      3 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
                      Jenny XuanAdminJenny Xuan (Admin, cacoo) commented  · 

                      Hi Kristine, please see our reply to this thread. Thank you!

                    • 1 vote
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                        1 comment  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

                        Hi, it seems you have shared the only diagram in your account with someone whose Nickname is ‘…man’. Is this user your teacher?
                        You can invite your teacher to your diagram with the methods below.
                        Via the Share button on the toolbar of the editing page:
                        Ref: https://cacoo.com/diagrams/URmGdhgFOQ1RUTE1#E4644

                        Or use the “Edit” button in the Sharers box on the diagram detail page:
                        Ref: https://cacoo.com/diagrams/URmGdhgFOQ1RUTE1#1FC66

                        Or invite other users to your shared folder, then the sharers can access the diagrams in this folder.
                        Ref: https://cacoo.com/diagrams/vRgG3kgR9WiCh1OZ

                        If you have further inquiries, please feel free to email us at .

                        Jenny XuanAdminJenny Xuan (Admin, cacoo) commented  · 

                        Hi, also you can set your diagram as public and send the diagram URL to your teacher.
                        -On the editing page, please click 'Property' on the toolbar, and check 'Open diagram to public by URL' then press 'Update setting' on the Property panel.
                        -Or on the diagram detail page, press 'Diagram Action' button, and check 'Open diagram to public by URL' then press 'OK'.

                        Thank you.

                      • 2 votes
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                          2 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
                          Jenny XuanAdminJenny Xuan (Admin, cacoo) commented  · 

                          Hi Alex, we are very sorry for the inconvenience. Please allow us some more time.

                          Thank you.

                        • 9 votes
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                            2 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
                            Jenny XuanAdminJenny Xuan (Admin, cacoo) commented  · 

                            Hi, we will wait to see if more people have the same need.
                            Thank you for using Cacoo.

                          • 4 votes
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                              3 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
                              Jenny XuanAdminJenny Xuan (Admin, cacoo) commented  · 

                              Hi Jakub, we are very sorry for the inconvenience. As for an alternative, please consider to use the 'copy and paste' function instead of RIGHT ALT+A, e.g. write the letter "ą" in a blank box, then copy and paste it to other boxes.

                              Thank you for using Cacoo.

                            • 5 votes
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                                4 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

                                Hi Stefan, we are sorry but we couldn’t reproduce the problems you reported.
                                To investigate the issues, kindly let us know more details.
                                -Send us URL of the digram which has the problems.
                                -How did you group items? Did you select objects, right click on one of the selected items, and choose ‘Group’ from the pop-up menu?
                                Or after selecting objects, press the 4th tab (from left) on the Inspector panel, and choose ‘Group’ in the Arrange box?
                                https://cacoo.com/diagrams/o3xjqUHQxLVkvELo

                                -How the Group function does’t work sometimes? Did the ‘Group’ option show up? Or after pressing the ‘Group’ button but there was no effect?
                                -Please point out which objects are unable to move sometimes.
                                -Or other things you think may be helpful to the investigations.

                                For privacy concern, please reply us via email:

                                Thank you for your time.

                                Jenny XuanAdminJenny Xuan (Admin, cacoo) commented  · 

                                Hi Jack, you can resize the individual objects in a group too. Just please choose the specific object and resize it.
                                If you want to move the whole group, kindly click and drag one of the objects but not the space between the objects.

                                If there are functions that seem not working sometimes, please let me know more details.
                                E.g. What is the expected effect? and what is the actual behavior?

                                Thank you!

                                Jenny XuanAdminJenny Xuan (Admin, cacoo) commented  · 

                                Hi, please don't reply the email sent by UserVoice. We sent an email to you and please check your inbox. :)

                              • 4 votes
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                                  2 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

                                  Hi William, we believe the issue is caused by the recent migration to Google+ Sign-in.
                                  Ref: https://developers.google.com/+/api/auth-migration#timetable

                                  Usually the migration performs automatically. If the automatic migration fails, which means you are unable to sign in by clicking the Google icon on Sign in panel, I am afraid that you need to do the migration manually.
                                  Ref: https://cacoo.com/diagrams/71Oh6htiNauRE832

                                  If you still can’t sign in, please set a password for your account, sign in by entering the email address and password of your account, and disconnect your Cacoo account from the Google account.
                                  Ref: https://cacoo.com/diagrams/HP0YcnT6QeGJ5qSU#8C607

                                  Then sign out, and reconnect your Cacoo account to the Google account.
                                  Ref: https://cacoo.com/diagrams/HP0YcnT6QeGJ5qSU#E9EBC

                                  Thank you for your time.

                                  Jenny XuanAdminJenny Xuan (Admin, cacoo) commented  · 

                                  Hi Shawn, I am very sorry for the inconvenience.
                                  To investigate the problem you are having, please tell us the email address of your Cacoo account, and send us the screenshot of the login screen.

                                  For privacy concern, please email us at <support@cacoo.com>.

                                  Thank you!

                                • 1 vote
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                                    2 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

                                    Hi, we are sorry but we couldn’t understand your inquiry well.
                                    When you move object A, lines will appear to help you align it with object B, just like moving object B to align with object A.

                                    Or please send us a screenshot to demonstrate the problem you were having.
                                    For privacy concern, kindly reply us to .

                                    Jenny XuanAdminJenny Xuan (Admin, cacoo) commented  · 

                                    Hi, thank you for the information.

                                    According to your movie, it seems you selected both objects ( A, B ) after moving one of them, then chose "Align middle" for the alignment on the Inspector panel.
                                    The option "Align middle" is to let objects to be aligned according to their horizontal axes.
                                    Ref: https://cacoo.com/diagrams/5G2ZpFybevbLGOGf#6AFF8

                                    If you want to align object A with object B ( B doesn't move ), just please drag A, and a line will appear to help you align it with B.
                                    Ref: https://cacoo.com/diagrams/5G2ZpFybevbLGOGf#85B28

                                    Similarly, to align object B with object A ( A doesn't move ), dragging B will do.

                                    If our understanding of your inquiry seems wrong, kindly let us know:
                                    -what option did you use after selecting objects A and B.
                                    -what alignment do you want objects A and B to achieve.

                                    Thank you for your time.

                                  • 313 votes
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                                      under review  ·  31 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
                                      Jenny XuanAdminJenny Xuan (Admin, cacoo) commented  · 

                                      Hi, thank you for your comment. We are sorry to respond in English as we don't have anyone knows Arabic in our office. Though try to understand your message with the online translation tool, unfortunately we failed. If possible, please write your comment again in English.

                                      Thank you!

                                      Jenny XuanAdminJenny Xuan (Admin, cacoo) commented  · 

                                      Hi, it seems we received your similar inquiry and please check your mailbox for our reply.
                                      By the way, you can set the sheet size, please follow steps below.
                                      1. Click on the top right green 'Property' button on the toolbar of editing page.
                                      2. Press the upside down triangle for 'Sheet Size' on the Property panel.
                                      3. Select 'Letter ( 8.5 inch X11 inch )'.

                                      And set the sheet in landscape by clicking the 'Lanscape' icon which is under the Sheet size option.

                                      Please try to print the preset sheet on a landscape 8.5 x 11-inch paper.

                                      Thank you!

                                      Jenny XuanAdminJenny Xuan (Admin, cacoo) commented  · 
                                      Jenny XuanAdminJenny Xuan (Admin, cacoo) commented  · 

                                      Hi, PDF export feature is available on Cacoo. It's a paid function, but Cacoo offers 3 trials to free plan users.
                                      For details, please see: https://cacoo.com/lang/en/pricing

                                      Thank you.

                                    • 1 vote
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                                        2 comments  ·  General-tw  ·  Flag idea as inappropriate…  ·  Admin →

                                        Hi, 感謝分享您的想法。
                                        Cacoo圖表清單頁面的左側有提供“資料夾”選項,可以幫助您管理您的圖表。您可以依客戶的名稱建立資料夾,並把所有相關的圖表放在那裡。或者您可以依圖表的種類建立多個資料夾(如:流程圖,Wireframe)。
                                        為了能更清楚地了解您的需求,還麻煩提供更多您建議的「群組功能」的資訊?像是您覺得這個功能要怎樣管理頁面?要放在哪比較好?謝謝!

                                        Jenny XuanAdminJenny Xuan (Admin, cacoo) commented  · 

                                        謝謝您的回覆。
                                        我們目前有考慮增加圖表管理功能。您的建議對我們非常有用,我們會參考您所提到的建議。
                                        還請請您敬請期待Cacoo未來的功能更新。

                                      • 3 votes
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                                          2 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
                                          Jenny XuanAdminJenny Xuan (Admin, cacoo) commented  · 

                                          Hi, we are sorry but we are unable to understand well your message. Would you please let us know more details about 'fices hungaut' and your suggestion?

                                          Thank you!

                                        • 198 votes
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                                            8 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
                                            Jenny XuanAdminJenny Xuan (Admin, cacoo) commented  · 

                                            Hi JAN, we are sorry to hear that. We checked the only diagram that is in the 'Owned by me' folder of your account, and the diagram seems fine.
                                            Please tell us how did the problem happen in details so that we can have a check.
                                            For communication convenience, please reply us at <support@cacoo.com>.

                                            Thank you!

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