I have tried repeatedly over many days to install Cacoo Ninja including clearing cookies, Restarts etc.
The installer appears to run but it has absolutely no effect on the fact that I still cant export pdf to Google Drive.1 vote
Hi, I am sorry for the inconvenience.
If you are using Chrome, please take a look at the instructions on: https://support.cacoo.com/hc/en-us/articles/218142847-I-am-using-Google-Chrome-and-encountering-some-problems-with-Cacoo-Ninja-extension-
If the problem still persists, kindly contact Cacoo Support team via email at .
Cant install cacco ninja because of its invalid certificate. Could you please correc the problem asap.3 votes
Hi, did you see the error below?
“Sorry, and error has occurred.
The application cannot be installed due to a certificate problem. The certificate does not match the installed application certificate, does not support application upgrades, or is invalid. Please contact the application author.”
If yes, please try to uninstall the existing Cacoo Ninja from your computer, then install the new version.
More export features required: Word, excel, adobe etc311 votes
I'm using Chrome on Windows Vista. What am I doing wrong?
The other options tell me that they are only available on the paid plans as expected, but the PNG export just sits there and doesn't seem to do anything.1 vote
Hi, it seems your browser (Chrome 22.0.1229.79) is a bit old. Please update it to the latest version, then try to export your diagram again.
If the problem still persists, please tell us more details of the issue.
The URL of your diagram?
Did you export the diagram from the editor or the View diagram page?
After choosing ‘PNG’, did you see options ‘Save on local PC’ and ‘Save on Google Drive’?
Which option did you select? etc
For privacy concern, please send the information to us at .
Cacoo currently allows folders, but why not have sub folders, as a project may be better if we can make wireframes and diagrams and then put them in sub folders
To also make things easier to view, there could be an option to view all items within all child folders of a parent29 votes
Thank you for your suggestion. We will consider to add this feature.
please let me know how we can put a color on the diagram?1 vote
Hi Ali, if you want to colour the shape, please choose it, and click ‘Select shape style’ or ‘Inspector’ on the toolbar.
Details on: https://cacoo.com/diagrams/QBCclvRj3EycutTy#B65D5
If you wish to put colour to the lines of shape, please see: https://cacoo.com/diagrams/QBCclvRj3EycutTy#82137
Should you have further inquiries, feel free to contact us at .
I installed Cacoo ninja in Windows 7, anyway, I see that there isn´t the app in the task manager, so I´m asking if you could make it offline and the diagramas I do in the computer can be transfered to the Cacoo acount...
I hope you can do this and I love your program...6 votes
Hi Alexander, thank you for sharing your idea. We will consider to develop an offline version for Cacoo.
Como hago para guardarlo en edición, ya que no me deja ver la opción?1 vote
Hi, I am very sorry that I can only respond in English.
Did you mean that you were unable to open a diagram? If yes, please try to click the ‘Edit’ button again.
If the problem still persists, kindly send me the diagram URL and a screenshot of the page containing the error message at . I will have a check.
You can save your diagram by press ‘Save Diagram’ in the top right area of the editor.
If I share the ownership of my diagrams to a user that does not exist it is good UX and a positive way to increase the number of users in cacoo by inviting them instead of showing validation errors.1 vote
Hi, thank you for your feedback.
Since the 2 email addresses are not registered in our system, you should get the same message ‘The specified Cacoo account cannot be found.’.
If possible, please try with the email address again, and make sure there is no space before/after the email address.
It would be great if one could set up an account where anyone from the domain may have viewing access.1 vote
This tool seems perfect for being used on an iPad. I'd really like to have it. Please bring this to the AppStore!180 votes
Thank you for your suggestion. We are considering to develop the iPad version.
How do I get Cacoo to work on iOS10.0.2 iPhone 6 Plus safari ask for flash - do u have mobile app instead?4 votes
Hi Tony, we are very sorry that you are unable to use Cacoo on iPhone 6 Plus, and there is no official mobile app. But we plan to support the mobile device in the future.
I've noticed that Moscow TZ is displayed as GTM+4 although it's GMT+3 now. Do please correct and check other time zones.1 vote
Hi, thank you so much for your feedback. We will correct the timezone as soon as possible.
(Update 15/12/2016): We have fixed the Moscow timezone. :)
Fonts need to be anti-aliased in the Cacoo designer. Right now all the fonts are very jaggy making sharing any designs impossible.1 vote
Hi, if you are using Chrome, there is an issue of displaying text in Flash content.
Please use other browsers till Chrome solves the problem.
If you use other browsers, but the problem still persists. Please send to diagram URL and screenshot of the jaggy fonts to us at , and let us know:
-Your OS and its version
-Your browser and its version. What is the zoom level of the browser?
I would like to have a "tooltip" option, right now, if i must write a comment on something, i must add a baloon object, but sometimes it gets messy.
Could be better have an option when the baloon only shows when "mouseover" event happen; specially in "presentation" mode.4 votes
Hi Adolfus, thank you for sharing your idea. We are considering to add the Tooltip feature to Cacoo.
Hi, you can tailor the sheet size by clicking on ‘Property’ on the toolbar of editor, and choosing a preset sheet size or entering your desired size, then pressing ‘Update Setting’ on the Diagram Property panel.
If you didn’t mean the sheet size, would you please provide more details of the problem on the ultrawide monitor?
"Hide labels" for devices that when you put the cursor above, it shows you information that you wrote.
"Hide labels" for devices that when you put the cursor above, it shows you information that you wrote.2 votes
Hi, I am sorry that I am not quite sure about your feedback. Would you please send me a screenshot shot to show the information you want to hide?
Hi, it would be great to be able to export a PNG version on Slack and psot notifications and comments.4 votes
Hi, we have a plan to develop the Slack Integration.
For now, please attach the Cacoo diagram (png.) onto Slack.
I wanted to create some diargram.
I discovered you are using flash which I can't run anymore.
Now I have no other chance than go somewhere else.1 vote
Hi, we are sorry for the inconvenience.
Cacoo is going to move to HTML5 soon.
- Don't see your idea?