Cant install cacco ninja because of its invalid certificate. Could you please correc the problem asap.3 votes
Hi, did you see the error below?
“Sorry, and error has occurred.
The application cannot be installed due to a certificate problem. The certificate does not match the installed application certificate, does not support application upgrades, or is invalid. Please contact the application author.”
If yes, please try to uninstall the existing Cacoo Ninja from your computer, then install the new version.
I have tried repeatedly over many days to install Cacoo Ninja including clearing cookies, Restarts etc.
The installer appears to run but it has absolutely no effect on the fact that I still cant export pdf to Google Drive.1 vote
Hi, I am sorry for the inconvenience.
If you are using Chrome, please take a look at the instructions on: https://support.cacoo.com/hc/en-us/articles/218142847-I-am-using-Google-Chrome-and-encountering-some-problems-with-Cacoo-Ninja-extension-
If the problem still persists, kindly contact Cacoo Support team via email at .
please let me know how we can put a color on the diagram?1 vote
Hi Ali, if you want to colour the shape, please choose it, and click ‘Select shape style’ or ‘Inspector’ on the toolbar.
Details on: https://cacoo.com/diagrams/QBCclvRj3EycutTy#B65D5
If you wish to put colour to the lines of shape, please see: https://cacoo.com/diagrams/QBCclvRj3EycutTy#82137
Should you have further inquiries, feel free to contact us at .
It would be great if you could archive projects and folders so they do not appear in the all filter any longer.1 vote
Como hago para guardarlo en edición, ya que no me deja ver la opción?1 vote
Hi, I am very sorry that I can only respond in English.
Did you mean that you were unable to open a diagram? If yes, please try to click the ‘Edit’ button again.
If the problem still persists, kindly send me the diagram URL and a screenshot of the page containing the error message at . I will have a check.
You can save your diagram by press ‘Save Diagram’ in the top right area of the editor.
If I share the ownership of my diagrams to a user that does not exist it is good UX and a positive way to increase the number of users in cacoo by inviting them instead of showing validation errors.1 vote
Hi, thank you for your feedback.
Since the 2 email addresses are not registered in our system, you should get the same message ‘The specified Cacoo account cannot be found.’.
If possible, please try with the email address again, and make sure there is no space before/after the email address.
I've noticed that Moscow TZ is displayed as GTM+4 although it's GMT+3 now. Do please correct and check other time zones.1 vote
Hi, thank you so much for your feedback. We will correct the timezone as soon as possible.
(Update 15/12/2016): We have fixed the Moscow timezone. :)
It would be great if one could set up an account where anyone from the domain may have viewing access.1 vote
Fonts need to be anti-aliased in the Cacoo designer. Right now all the fonts are very jaggy making sharing any designs impossible.1 vote
Hi, if you are using Chrome, there is an issue of displaying text in Flash content.
Please use other browsers till Chrome solves the problem.
If you use other browsers, but the problem still persists. Please send to diagram URL and screenshot of the jaggy fonts to us at , and let us know:
-Your OS and its version
-Your browser and its version. What is the zoom level of the browser?
Hi, you can tailor the sheet size by clicking on ‘Property’ on the toolbar of editor, and choosing a preset sheet size or entering your desired size, then pressing ‘Update Setting’ on the Diagram Property panel.
If you didn’t mean the sheet size, would you please provide more details of the problem on the ultrawide monitor?
"Hide labels" for devices that when you put the cursor above, it shows you information that you wrote.
"Hide labels" for devices that when you put the cursor above, it shows you information that you wrote.2 votes
Hi, I am sorry that I am not quite sure about your feedback. Would you please send me a screenshot shot to show the information you want to hide?
I wanted to create some diargram.
I discovered you are using flash which I can't run anymore.
Now I have no other chance than go somewhere else.1 vote
Hi, we are sorry for the inconvenience.
Cacoo is going to move to HTML5 soon.
When changing the font it is difficult to find sources with mouse and page does not currently allow search special fonts with keyboard. As serious recommendation that one can find good sources of letters by typing1 vote
Hi, we will consider to add the font selection function.
When you enter text down at the actor, if the text is very long, it leaves the edge of the box. Then a recommendation would be that the text will automatically adjust to actor,because manually adjust is very complicated and the drawing is out of place.1 vote
How do I get Cacoo to work on iOS10.0.2 iPhone 6 Plus safari ask for flash - do u have mobile app instead?4 votes
Hi Tony, we are very sorry that you are unable to use Cacoo on iPhone 6 Plus, and there is no official mobile app. But we plan to support the mobile device in the future.
I just signed up for the Free plan. I am impressed by the diversity of features, ease of implementation and the quality of the result.1 vote
Hi Jean, thank you for using Cacoo!
It should be very usefull to be able to export documents (with same formats as in the web interface) through the API.
We could then archive old projets1 vote
Sinve we moved to Business, we don't have anymore access to diagrams through the API.
A good thing will be to have access to all diagrams of an organization when we are admin( as it is the case on the Cacoo interface)2 votes
Hi, thank you for your feedback. We plan to provide API to the Business plans users, but the concrete plan is not fixed yet.
Cacoo for business : disable random colors on projets and users and allow to chosse the color for each
Actually, when new users or projets are created, a random color is choosen which is quite confusing when the are numerous projects.
By default, the projets should be left blank or gray , for example, whith an option to choose the color manually (eg Blue for IT projets, Green for developement, ...).2 votesAdminCacoo Support (Admin, cacoo) responded
thanks for your feedback! you actually should be able to change these colors personally any time you want – if you would like assistance with figuring out how to do this, please feel free to email our support staff at firstname.lastname@example.org!
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