General

We love your feedback. You help make us better! ( * English Only! * )

Let me suggest...

You've used all your votes and won't be able to post a new idea, but you can still search and comment on existing ideas.

There are two ways to get more votes:

  • When an admin closes an idea you've voted on, you'll get your votes back from that idea.
  • You can remove your votes from an open idea you support.
  • To see ideas you have already voted on, select the "My feedback" filter and select "My open ideas".
(thinking…)

Enter your idea and we'll search to see if someone has already suggested it.

If a similar idea already exists, you can support and comment on it.

If it doesn't exist, you can post your idea so others can support it.

Enter your idea and we'll search to see if someone has already suggested it.

  1. Issues with saving the diagram

    I almost spent 3 hrs and I saved the same but still, it doesn't show in my workspace. This is really annoying!

    1 vote
    Vote
    Sign in
    Check!
    (thinking…)
    Reset
    or sign in with
    • facebook
    • google
      Password icon
      I agree to the terms of service
      Signed in as (Sign out)
      You have left! (?) (thinking…)
      0 comments  ·  Flag idea as inappropriate…  ·  Admin →

      I am sorry for my late response.
      When the issue happens again, please check the network to see if it’s in good condition.
      If the network is good, please try to open the same diagram on another tab/window. Then save the newly opened diagram if the its contents are updated.

      If the problem still persists, kindly send the diagram URL to us at . And we will have a check.

    • no puedo cancelar mi version plus a free

      Por favor, no encuentro el boton de cancelar pago recurrente.

      atte.

      1 vote
      Vote
      Sign in
      Check!
      (thinking…)
      Reset
      or sign in with
      • facebook
      • google
        Password icon
        I agree to the terms of service
        Signed in as (Sign out)
        You have left! (?) (thinking…)
        0 comments  ·  Flag idea as inappropriate…  ·  Admin →

        Hi, I am sorry that I can only respond in English.

        Please follow the steps below to cancel your Plus plan.
        Log into your Cacoo account. > Click your icon at the top right. >Click Settings. >Click Plan. >Click the “Cancel recurring payments” button.

        Thank you.

      • More icons

        It's been 2 years of using Cacco, and not a single. Literally, not a single new icon has been added. And we're still showing Christmas icons. I'm gone and will never return again.

        1 vote
        Vote
        Sign in
        Check!
        (thinking…)
        Reset
        or sign in with
        • facebook
        • google
          Password icon
          I agree to the terms of service
          Signed in as (Sign out)
          You have left! (?) (thinking…)
          0 comments  ·  Flag idea as inappropriate…  ·  Admin →
        • Integrate with Learning Management Systems with LTI

          Schools would be able to use Cacoo more easily with students if an existing LTI integration existed for LMS such as Instructure Canvas, Blackboard, Moodle, Sakai, etc. Once built once, schools could easily add Cacoo to a course so that students could:
          - be provisioned (user account created)
          - be authenticated via OAuth
          - collaborate and share diagrams with their classmates

          1 vote
          Vote
          Sign in
          Check!
          (thinking…)
          Reset
          or sign in with
          • facebook
          • google
            Password icon
            I agree to the terms of service
            Signed in as (Sign out)
            You have left! (?) (thinking…)
            0 comments  ·  Flag idea as inappropriate…  ·  Admin →
          • ลบบัญชีไปสามารถกู้คืนข้อมูลใน FlowChart Cacoo ได้ไหมค่ะ

            ลบบัญชีไปสามารถกู้คืนข้อมูลใน FlowChart Cacoo ได้ไหมค่ะ ซึ่งในตอนนี้ข้อมูลFlowChart หายไปหมดแล้วค่ะ

            1 vote
            Vote
            Sign in
            Check!
            (thinking…)
            Reset
            or sign in with
            • facebook
            • google
              Password icon
              I agree to the terms of service
              Signed in as (Sign out)
              You have left! (?) (thinking…)
              0 comments  ·  Flag idea as inappropriate…  ·  Admin →

              Hi, I am sorry that I can only respond in English.

              It seems there are 3 diagrams in your account now.

              If you want to keep your diagrams, please don’t delete your account, as the data in your account will be deleted alongside with the deleted account.

              If you have further inquiries, please contact us via email at .

              Thank you.

            • Historia de la comunicación

              Evolución de la comunicación

              1 vote
              Vote
              Sign in
              Check!
              (thinking…)
              Reset
              or sign in with
              • facebook
              • google
                Password icon
                I agree to the terms of service
                Signed in as (Sign out)
                You have left! (?) (thinking…)
                0 comments  ·  Flag idea as inappropriate…  ·  Admin →
              • Archive Feature

                It would be great if you could archive projects and folders so they do not appear in the all filter any longer.

                4 votes
                Vote
                Sign in
                Check!
                (thinking…)
                Reset
                or sign in with
                • facebook
                • google
                  Password icon
                  I agree to the terms of service
                  Signed in as (Sign out)
                  You have left! (?) (thinking…)
                  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                • Cacoo ninja failed to update cause invalid certificate inside the application

                  Hi,
                  Cant install cacco ninja because of its invalid certificate. Could you please correc the problem asap.

                  3 votes
                  Vote
                  Sign in
                  Check!
                  (thinking…)
                  Reset
                  or sign in with
                  • facebook
                  • google
                    Password icon
                    I agree to the terms of service
                    Signed in as (Sign out)
                    You have left! (?) (thinking…)
                    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

                    Hi, did you see the error below?
                    “Sorry, and error has occurred.
                    The application cannot be installed due to a certificate problem. The certificate does not match the installed application certificate, does not support application upgrades, or is invalid. Please contact the application author.”

                    If yes, please try to uninstall the existing Cacoo Ninja from your computer, then install the new version.

                  • Multiple efforts to install Cacoo Ninja have all failed

                    I have tried repeatedly over many days to install Cacoo Ninja including clearing cookies, Restarts etc.

                    The installer appears to run but it has absolutely no effect on the fact that I still cant export pdf to Google Drive.

                    1 vote
                    Vote
                    Sign in
                    Check!
                    (thinking…)
                    Reset
                    or sign in with
                    • facebook
                    • google
                      Password icon
                      I agree to the terms of service
                      Signed in as (Sign out)
                      You have left! (?) (thinking…)
                      0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                    • Hi my friend, I have a question, how we can put a color oo the diagram?

                      please let me know how we can put a color on the diagram?

                      1 vote
                      Vote
                      Sign in
                      Check!
                      (thinking…)
                      Reset
                      or sign in with
                      • facebook
                      • google
                        Password icon
                        I agree to the terms of service
                        Signed in as (Sign out)
                        You have left! (?) (thinking…)
                        0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                      • Flash is dead

                        I wanted to create some diargram.
                        I registered.
                        I discovered you are using flash which I can't run anymore.
                        Now I have no other chance than go somewhere else.

                        1 vote
                        Vote
                        Sign in
                        Check!
                        (thinking…)
                        Reset
                        or sign in with
                        • facebook
                        • google
                          Password icon
                          I agree to the terms of service
                          Signed in as (Sign out)
                          You have left! (?) (thinking…)
                          2 comments  ·  Flag idea as inappropriate…  ·  Admin →
                        • Cacoo on iOS safari / mobile app

                          How do I get Cacoo to work on iOS10.0.2 iPhone 6 Plus safari ask for flash - do u have mobile app instead?

                          4 votes
                          Vote
                          Sign in
                          Check!
                          (thinking…)
                          Reset
                          or sign in with
                          • facebook
                          • google
                            Password icon
                            I agree to the terms of service
                            Signed in as (Sign out)
                            You have left! (?) (thinking…)
                            1 comment  ·  Flag idea as inappropriate…  ·  Admin →

                            Hi Tony, we are very sorry that you are unable to use Cacoo on iPhone 6 Plus, and there is no official mobile app. But we plan to support the mobile device in the future.

                            Thank you.

                          • No me deja abrir los diagramas porque dice que no actualice uno

                            Como hago para guardarlo en edición, ya que no me deja ver la opción?

                            1 vote
                            Vote
                            Sign in
                            Check!
                            (thinking…)
                            Reset
                            or sign in with
                            • facebook
                            • google
                              Password icon
                              I agree to the terms of service
                              Signed in as (Sign out)
                              You have left! (?) (thinking…)
                              0 comments  ·  Flag idea as inappropriate…  ·  Admin →

                              Hi, I am very sorry that I can only respond in English.
                              Did you mean that you were unable to open a diagram? If yes, please try to click the ‘Edit’ button again.
                              If the problem still persists, kindly send me the diagram URL and a screenshot of the page containing the error message at . I will have a check.

                              You can save your diagram by press ‘Save Diagram’ in the top right area of the editor.

                              Thank you.

                            • Transfer ownership to non-existing users

                              If I share the ownership of my diagrams to a user that does not exist it is good UX and a positive way to increase the number of users in cacoo by inviting them instead of showing validation errors.

                              Also if i use a.x@evolutionfinance.com as the user I wish to transfer the ownership to I get invalid email if I use b.x@gmail.com I get user does not exist.

                              1 vote
                              Vote
                              Sign in
                              Check!
                              (thinking…)
                              Reset
                              or sign in with
                              • facebook
                              • google
                                Password icon
                                I agree to the terms of service
                                Signed in as (Sign out)
                                You have left! (?) (thinking…)
                                0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                              • Wrong TZ Data

                                I've noticed that Moscow TZ is displayed as GTM+4 although it's GMT+3 now. Do please correct and check other time zones.

                                1 vote
                                Vote
                                Sign in
                                Check!
                                (thinking…)
                                Reset
                                or sign in with
                                • facebook
                                • google
                                  Password icon
                                  I agree to the terms of service
                                  Signed in as (Sign out)
                                  You have left! (?) (thinking…)
                                  0 comments  ·  Flag idea as inappropriate…  ·  Admin →

                                  Hi, thank you so much for your feedback. We will correct the timezone as soon as possible.

                                  (Update 15/12/2016): We have fixed the Moscow timezone. :)

                                • Users from the same domain

                                  It would be great if one could set up an account where anyone from the domain may have viewing access.

                                  1 vote
                                  Vote
                                  Sign in
                                  Check!
                                  (thinking…)
                                  Reset
                                  or sign in with
                                  • facebook
                                  • google
                                    Password icon
                                    I agree to the terms of service
                                    Signed in as (Sign out)
                                    You have left! (?) (thinking…)
                                    under review  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                  • Anti-alias fonts

                                    Fonts need to be anti-aliased in the Cacoo designer. Right now all the fonts are very jaggy making sharing any designs impossible.

                                    1 vote
                                    Vote
                                    Sign in
                                    Check!
                                    (thinking…)
                                    Reset
                                    or sign in with
                                    • facebook
                                    • google
                                      Password icon
                                      I agree to the terms of service
                                      Signed in as (Sign out)
                                      You have left! (?) (thinking…)
                                      0 comments  ·  Flag idea as inappropriate…  ·  Admin →

                                      Hi, if you are using Chrome, there is an issue of displaying text in Flash content.
                                      Ref: https://bugs.chromium.org/p/chromium/issues/detail?id=615375

                                      Please use other browsers till Chrome solves the problem.

                                      If you use other browsers, but the problem still persists. Please send to diagram URL and screenshot of the jaggy fonts to us at , and let us know:
                                      -Your OS and its version
                                      -Your browser and its version. What is the zoom level of the browser?

                                      Thank you!

                                    • 0 votes
                                      Vote
                                      Sign in
                                      Check!
                                      (thinking…)
                                      Reset
                                      or sign in with
                                      • facebook
                                      • google
                                        Password icon
                                        I agree to the terms of service
                                        Signed in as (Sign out)
                                        You have left! (?) (thinking…)
                                        1 comment  ·  Flag idea as inappropriate…  ·  Admin →

                                        Hi, you can tailor the sheet size by clicking on ‘Property’ on the toolbar of editor, and choosing a preset sheet size or entering your desired size, then pressing ‘Update Setting’ on the Diagram Property panel.

                                        If you didn’t mean the sheet size, would you please provide more details of the problem on the ultrawide monitor?

                                        Thank you.

                                      • 1 vote
                                        Vote
                                        Sign in
                                        Check!
                                        (thinking…)
                                        Reset
                                        or sign in with
                                        • facebook
                                        • google
                                          Password icon
                                          I agree to the terms of service
                                          Signed in as (Sign out)
                                          You have left! (?) (thinking…)
                                          0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                        • "Hide labels" for devices that when you put the cursor above, it shows you information that you wrote.

                                          "Hide labels" for devices that when you put the cursor above, it shows you information that you wrote.

                                          2 votes
                                          Vote
                                          Sign in
                                          Check!
                                          (thinking…)
                                          Reset
                                          or sign in with
                                          • facebook
                                          • google
                                            Password icon
                                            I agree to the terms of service
                                            Signed in as (Sign out)
                                            You have left! (?) (thinking…)
                                            0 comments  ·  Flag idea as inappropriate…  ·  Admin →

                                            Hi, I am sorry that I am not quite sure about your feedback. Would you please send me a screenshot shot to show the information you want to hide?

                                            Thank you.

                                          ← Previous 1 3 4 5 19 20
                                          • Don't see your idea?

                                          General

                                          Feedback and Knowledge Base